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Help
Which operating system and browser do I need to view the TowerCam properly?
The TowerCam supports a wide variety of operating systems. For best results, we recommend:
- Windows OS with Internet Explorer 5.0 or higher
- MacOS with Internet Explorer
I cannot see any video and the control applet asks for my user name and password.
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You are probably accessing the Internet from
behind a firewall that blocks the control port of the TowerCam.
We are currently working on this problem to enable access to the
TowerCam even through firewalls.
In the meantime, you can access the current TowerCam video stream by clicking on the link "Just Picture"
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I can see the current video and the user queue, but where can I get in line? There are no buttons in the control applet.
Fig. 1: Your current Java client cannot display the TowerCam controls properly.
Fig. 2: Close all browser windows. Go to your Windows Start menu and open
the Control Panel. Open the Java plug-in configuration and click on the
"Browser" register. Uncheck "Internet Explorer" and
save the changed settings.
Start the Internet Explorer and go to the TowerCam website. If the video
and control applets have disappeared completely now, you will have to
install ONE of the two Java clients below, which can display the TowerCam
controls properly.
Microsoft Java Virtual Machine
Sun Java Virtual Machine Version 1.3.1_02
Restart Internet Explorer after the installation. All TowerCam controls
and buttons should be visible now.
I am on the "Just Picture" page and the video suddenly disappears.
There can be delays in the delivery of the live video to your computer. Press "Reload" in your browser to make the video re-appear.
Do you have any other problems concerning the TowerCam?
Send us an eMail at support@towercam.de
and describe your problem. Please include the following information:
operating system, browser type and version, java client type and version.
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